27b Privacy Policy & Data Protection
This document explains how 27b collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority.
Effective Date: 1 January 2026. This policy applies to all 27b platform users.
1. Information We Collect
27b collects several categories of information when you interact with our platform. This collection is carried out transparently and only for the purposes stated in this policy.
Account Information
When you register an account, we collect your full name, national ID or passport number, date of birth, email address, phone number, and encrypted password. This information is required to verify your identity and enable secure access to your account.
Device & Browser Information
We automatically log technical information when you access the platform, including your IP address, browser type, operating system, device model, screen resolution, time zone, and unique device identifier. This data is used to detect suspicious activity and ensure the platform runs properly across all devices.
Payment & Transaction Information
To process deposits and withdrawals in MYR (RM), we retain transaction records including amounts, payment methods (FPX, e-wallets), transaction dates and times, and reference numbers. We do not directly store credit card numbers or sensitive banking details — all processing is handled through secure payment gateways.
Usage Data
We record in-platform activity such as games played, session duration, pages visited, clicks, and settings preferences. This data is used to improve the user experience and identify any technical issues.
Cookies
The 27b platform uses first-party cookies to maintain login sessions, save language preferences and display settings, and analyse aggregated usage patterns. Our cookies do not track your activity on other websites. You can manage cookie settings through your browser, though some platform features may not function fully if cookies are disabled.
2. How We Use Your Information
27b uses the information collected solely for legitimate purposes necessary to operate the platform. We do not sell or rent your personal data to any third party for marketing purposes.
- Account management — enabling registration, login, identity verification, and password recovery securely.
- Transaction processing — processing deposits, withdrawals, and recording financial history in MYR for user reference and internal audit.
- Platform security — detecting and preventing fraud, hacking, duplicate accounts, and any activity that violates our terms of use.
- Service improvements — analysing aggregated usage patterns to improve the interface, performance, and game selection.
- Service communications — sending important notifications relating to your account, transactions, policy changes, or security updates via email or in-platform messages.
- Legal compliance — fulfilling Malaysian legal requirements relating to data protection, anti-money laundering, and applicable reporting obligations.
3. Data Storage, Security & Sharing
Storage & Retention Period
Your personal data is stored on secure servers with multi-layered protection. Active account information is retained for the duration the account remains active, plus any period required by applicable law. Once an account is officially closed, personal data will be deleted or anonymised within a reasonable timeframe, unless longer retention is required to meet legal obligations or resolve outstanding disputes.
Security Measures
27b implements comprehensive technical and organisational security measures to protect your data:
- SSL/TLS encryption for all data transmitted between your device and our servers.
- Passwords are stored in a one-way hashed format using a robust algorithm — the original password cannot be read by anyone.
- Access to users' personal data is restricted to authorised personnel with a legitimate business need.
- Continuous monitoring to detect any unauthorised access attempts or unusual activity.
Third-Party Sharing
27b does not share your personal data with third parties except in the following limited circumstances:
- Payment service providers — information required to process financial transactions is shared with supported payment gateways, subject to strict confidentiality agreements.
- Legal requirements — where required by Malaysian law, a court order, or a legitimate enforcement agency, we may be obliged to disclose certain information.
- Security protection — in cases of fraud or serious security threats, necessary information may be shared with the relevant authorities.
In all instances of data sharing, we ensure a minimum level of protection equivalent to the standards we apply to user data.
4. User Rights & Personal Data Control
As a 27b platform user, you have certain rights regarding your personal data, all of which we fully respect. These rights can be exercised by contacting us through our customer support channels.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within a reasonable timeframe.
If your data is inaccurate or incomplete, you may request a correction through your account settings or by contacting support.
You may request the deletion of your personal data, subject to any applicable legal retention obligations.
To exercise any of these rights, please contact the 27b support team by email at [email protected] stating your request clearly. We will respond within a reasonable timeframe and verify your identity before processing any request involving sensitive data.
5. Policy Amendments & How to Contact Us
Amendments to the Privacy Policy
27b reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or newly introduced services. Any material amendments will be communicated to users via in-platform notifications or their registered email address at least 7 days before the changes take effect, except in cases of security emergencies requiring immediate action.
The "Effective Date" at the top of this page will be updated whenever amendments are made. We encourage you to review this page periodically. Continued use of the 27b platform after any amendments are published will be considered your acceptance of the updated policy.
Contact Support Regarding Privacy
For any enquiries, concerns, or requests relating to the privacy policy and the protection of your personal data on the 27b platform, please contact us:
Support Email: [email protected]
Response Time: We aim to respond to all privacy-related enquiries within 3–5 business days.
For general enquiries about the platform, please also refer to our FAQ which contains answers to our most frequently asked questions.
Your Privacy, Our Priority
We are committed to keeping your data secure. Register or log in to the 27b platform with confidence, knowing your information is handled responsibly.